Why Do my Lorex Cameras Say Offline?

As a Lorex camera owner, one of the most frustrating things is diagnosing a camera offline issue when you are sure the camera is working or on. 

There are 3 main reasons why Lorex cameras say offline:

  • The camera loses the network connection.
  • The power supply to the camera is not stable
  • Damaged camera components (maybe damaged parts or wires).

In the article below we will explain in detail, and will show you some tips for quick troubleshooting and instant camera recovery.

Reasons why the camera is offline

Direct Connection

If the offline camera is directly connected to the back of your NVR, check the connection ports. To check the connection port, switch the camera’s ports offline. When plugging into an active port if the online camera goes offline, this indicates a problem with your NVR port settings. Restore your NVR to default settings.

PoE Switching Connection

PoE cable

If the offline camera is connected to a Power over Ethernet (PoE) switch, then connected with your router, you may need to reconnect the offline camera to your NVR. You may check the best PoE switch for your camera, in case you need to replace them.

Internet connection is unstable or weak

If the camera cannot establish a stable Internet connection, the camera appears offline. Fix it by moving closer to the router, moving to an area with less interference, or connecting to a different WiFi network.

Change the Router

Your camera may not be able to connect to the network if you have reset your wireless network password, or changed your router settings.

Camera Lost Power

If the infrared (IR) LED is not working, the camera is not supplied with enough power. If the LED light is bright red, the camera is still receiving enough power. If the camera does not have enough power, check the following. (1)

  • Check that the camera’s power adapter is securely connected or not.
  • Verify that the power adapter or extension is not disconnected or damaged.
  • Try a different power adapter (if available).
  • Restart the camera’s power (Hold the power switch for 5 sec)

Parts Inside the Camera are Damaged

Inside the camera, there are thousands of small interconnected parts, just one broken part will cause your camera to go offline.

Since this is a technical issue, the best way to deal with it is to contact the manufacturer or a technician to troubleshoot.

Troubleshooting tips

outdoor cctv camera

Disconnect the Camera from the Power Supply

The first thing to try to get your camera back online is to disconnect the camera from the power source. Tighten the plug of the camera and let it sit for a few minutes, then plug the camera back in. Powering up the device like this will likely resolve any software glitches and possibly fix the overheating issue. Here’s the guide for you to check on the best battery powered security camera.

Restart your Wireless Router and Modem

If the camera’s power supply is still working properly, your wireless Internet connection may be faulty. To work around this problem, first power off your camera. Next, power off both your wireless router and modem. After a minute start up the router and the Modem. Finally, turn on the power to your camera. (2)

Perform a factory reset on the camera

The next thing you can do is do a factory reset on your camera. You can see how to do a factory reset on most manufacturers’ websites. Once you’ve got the instructions, reset the camera so you can reset your camera to factory settings. Click here for more information about resetting your camera.

Get in touch with professionals

If you have followed the above-mentioned steps, and your camera is still offline, you may need professional help. Your camera will need to be handled by a professional or someone with expertise.

Wrapping Up

We have shown you the reasons why your camera is offline and some ways to solve the offline camera problem. Hope this article helps you to understand more about how the camera works, and you can easily apply the knowledge.






References
(1) lost power – https://www.sciencedirect.com/topics/engineering/power-outage
(2) router – https://www.lifewire.com/what-is-a-router-2618162

About John Fox

ebbb364ee14268bd3b77496cab3d1d78?s=90&d=mm&r=gJohn Fox has worked as a security consultant for over 20 years. During his time in the industry, he's learned about what it takes to ensure your home and family are always safe.

With Safe Now, he's taken those two decades of experience and decided to share it with others to help them figure out how to make the right choices for their businesses and families.

John writes tips and guides to prevent crimes, as well as product recommendations, and tips for what to do in case of an emergency and how to protect yourself at all times.